Overview
Our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.
To return or exchange, you can contact us at 9027700914 | info@hasthshilp.com with a mandatory unboxing video in one-shot (without pause the video).
We will notify you once your return/ exchange is accepted, you will have to send the product to our office registered address within 48 hours and send us the receipt of the courier (charges to be borne by the customer). once we receive the parcel, after checking will send a fresh piece if available in the stock otherwise will initiate the refund.
Office Registered Address:
Plot No-11, Lane No. 2, Ring Road,
Doon Hill Colony, Ladpur, Dehradun,
Uttarakhand, Pin: 248008
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept any damage complaints after 2 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 2 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The refund process may take up to 5-7 working days for the refund amount to get credited at its source.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hasthshilp.com and send your item to:
Plot No-11, Lane No. 2, Ring Road, Doon Hill Colony, Ladpur, Dehradun, Uttarakhand, Pin: 248008
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@hasthshilp.com for questions related to refunds and returns.